At WeirdFish, we believe that feeling good in your clothes shouldn’t be complicated. That’s why we’ve designed our returns and exchanges process to be as simple and hassle-free as our Organic cotton polos and trusted Fleeces. If something isn’t quite right, we’re here to help make it right.

Our Return & Exchange Policy

Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.

Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. They should be returned in the original packaging if possible.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Step-by-Step Return Process

  1. Initiate Your Request: Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Receive Instructions: We’ll email you within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed return instructions, including the return address.
  3. Pack and Ship: Securely pack the item(s) with the original tags attached. Include a copy of your order confirmation or the RMA number inside the package. Ship the package using a trackable service.
  4. Inspection and Processing: Once we receive your return, our team will inspect the item(s) (typically within 3-5 business days).
  5. Refund or Exchange: Upon approval, we will process your refund or ship your exchange item.

Return Request Email Template

To make the process as smooth as the stitching on our Chemises, please use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear WeirdFish Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Item(s) for Return/Exchange: [e.g., Organic Cotton Polo – Navy – Medium] Reason for Return/Exchange: [e.g., Size too large, color not as expected, etc.] Preferred Resolution: [Refund / Exchange for Size M / Exchange for different item: specify] My shipping address is: [Your Name] [Your Address] [City, State, Postal Code] [Country] Please provide the return instructions and any required forms. Thank you, [Your Name]

Refunds: Timing & Method

We process refunds with the same reliability we build into every seam of our Coats & Jackets.

  • Processing Time: After we receive and approve your return, please allow 5-10 business days for the refund to be processed.
  • Refund Method: The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The time it appears in your account depends on your bank or payment provider’s policies.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Exchanges

Want a different size or color in our timeless Knitwear or versatile Bags? Exchanges are simple.

  • Follow the standard return process above, indicating your desired exchange item clearly.
  • We will ship the exchange item once the original return is received and approved. Standard shipping charges apply for the new item.
  • For a faster exchange, you may place a new order for the desired item and return the original separately. This ensures you secure the desired size/color before it sells out.

Important Notes & Non-Returnable Items

To maintain quality and hygiene standards for our entire community, the following items cannot be returned or exchanged unless they are faulty or we sent the wrong item:

  • Swimwear (Maillots de bain): For hygiene reasons, swimwear must have its hygiene liner intact and be unused.
  • Accessories with Hygiene Components: Items like Lunettes (eyewear) must be returned in their original protective case, unworn and without scratches.
  • Final Sale Items: Any item marked as “Final Sale” or purchased from a clearance section.
  • Personalized or Altered Items: Products that have been customized or altered.
  • Gift Cards.

This policy reflects our commitment to authenticity and security, values we share with our practical, style-conscious community.

Questions? We’re Here to Help.

If you have any questions about our returns policy, need help with a return, or just want some advice on sizing for our Chapeaux or Jupes, don’t hesitate to reach out. Our team is as approachable as our clothing.

Email: [email protected]

Address: WeirdFish Clothing Shop, 18318 Pioneer Dr, Anchorage, US 99577

We aim to respond to all inquiries within 24-48 hours.

© 2023 WeirdFish Clothing Shop. All rights reserved.

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