Shipping Information

We deliver our relaxed, quality apparel across the globe (excluding some remote regions and parts of Asia). Our shipping is designed to be as reliable as the stitching on our trusted Coats & Jackets.

Order Processing

Please allow 1-2 business days for us to carefully prepare your order of Chemises, Knitwear, Bags, or any other item from our collection.

Shipping Methods & Delivery Times

We offer two clear options to suit your needs:

  • Standard Shipping (Tracked): Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after dispatch.
    • Cost: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery: 15-25 business days after dispatch.

💡 Note: Delivery times are estimates and may vary based on destination and customs processing. You will receive a tracking notification once your order is on its way.

Returns & Exchanges Policy

If your Organic Cotton Polo isn’t the perfect fit or your chosen Fleece isn’t quite what you expected, our returns process is here to help, designed with simplicity in mind.

Key Policy Details

  • Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
  • Condition: Items must be unworn, unwashed, and in original condition with all tags attached. Please return in original packaging if possible.
  • Refund Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal).

Step-by-Step Return Process

  1. Initiate Your Request: Email our friendly team at [email protected] within 15 days of receipt. Use the template below for clarity.
  2. Receive Instructions: We’ll email you a Return Merchandise Authorization (RMA) number and detailed return address within 24-48 hours.
  3. Pack & Ship: Securely pack the item with tags attached. Include your order confirmation or RMA number inside. Ship using a trackable service (return shipping is the customer’s responsibility unless the item is faulty).
  4. Inspection & Processing: Our team will inspect the returned item(s) within 3-5 business days of receipt.
  5. Resolution: Upon approval, your refund will be processed, or your exchange item will be shipped.

Email Request Template

To make things as smooth as the fabric of our Chapeaux, please use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear WeirdFish Customer Service,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Item(s): [e.g., Organic Cotton Polo – Navy – Medium]
Reason: [e.g., Size too large]
Preferred Resolution: [Refund / Exchange for Size M]
My Address: [Your Full Address]

Thank you,
[Your Name]

Refunds: Timing & Method

We process refunds with the reliability built into every seam.

  • Processing Time: After we receive and approve your return, please allow 5-10 business days for the refund to be processed.
  • Appearance in Your Account: The time it takes for the refund to appear depends on your bank or payment provider’s policies.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or we made an error.

Exchanges

Want a different size in our timeless Knitwear or color in our versatile Bags? Simply follow the return process above, clearly stating your desired exchange item. We’ll ship it once the return is approved. Standard shipping charges apply for the new item.

💡 Tip for a Faster Exchange: To secure a popular size/color, you may place a new order for the desired item and return the original separately.

Important Notes & Non-Returnable Items

To maintain quality, hygiene, and fairness for our entire community, the following items cannot be returned or exchanged unless they are faulty or we sent the wrong item:

  • Swimwear (Maillots de bain): For hygiene reasons, must have its hygiene liner intact and be completely unused.
  • Accessories with Hygiene Components (e.g., Lunettes / Eyewear): Must be returned unworn, without scratches, and in their original protective case.
  • Final Sale Items: Any item marked “Final Sale” or purchased from a clearance section.
  • Personalized or Altered Items.
  • Gift Cards.

This policy reflects our commitment to authenticity and security, values we share with our practical, style-conscious community.

Questions? We’re Here to Help.

If you have questions about our policy, need help with a return, or just want advice on sizing for our Jupes or Chapeaux, don’t hesitate to reach out. Our team is as approachable as our clothing.

Email: [email protected]
Address: WeirdFish Clothing Shop, 18318 Pioneer Dr, Anchorage, US 99577

We aim to respond to all inquiries within 24-48 hours.

© 2023 WeirdFish Clothing Shop. All rights reserved.

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